AI Agent Node

A drag-and-drop Call Flow Builder node that connects an inbound call to a SignalWire conversational AI agent.

Node Settings

Setting	Type	Description
AI Agent Name	string (dropdown)	The AI Agent Resource to connect to. Populated from agents created in your SignalWire portal under Resources → AI Agent.

Capabilities

The connected AI agent handles:

• Natural language processing — Understands and responds to free-form speech
• Sentiment analysis — Detects caller tone and adjusts responses
• API calls — Executes SWAIG functions to fetch data, update CRMs, send SMS, etc.
• Conversational tasks — Multi-turn dialogue, context switching, data collection

Example Call Flow

A simple flow that answers a call and immediately hands it to an AI agent:

[Answer Call] → [AI Agent: "My Support Agent"]

This replaces complex IVR trees with a single natural-language agent that routes and resolves calls dynamically.

Prerequisites

Before using this node:

1. Create an AI Agent Resource in your SignalWire portal
   • Go to Resources → + Add New → AI Agent → Custom AI Agent
   • Configure prompt, personality, and SWAIG functions
2. Fund your account (AI agents consume credits per minute)
3. The agent name will appear in the dropdown once created

Related

• No-Code Agents — Creating AI Agent Resources in the dashboard
• AI Capabilities — Full feature overview
• Prompt Engineering — Writing effective agent prompts
• AI Best Practices — Tuning parameters and SWAIG functions